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Frequently Asked Questions
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This is subjected to pricing from our Australia Post module from a 3rd party provider.
All deliveries should arrive within 2-5 working days in metropolitan areas (except SA, NT and TAS, and any regional areas, which could take up to 7 working days) from your date of order.
If your product has not arrived within this time frame, you can track your order on the Australia Post website using the tracking number provided to you via email.
*OUR COMMITMENT IS TO DELIVER OUR PRODUCTS ON TIME. HOWEVER, DUE TO THE COVID-19, WE’RE EXPERIENCING DIFFICULTIES TO DELVER OUR ONLINE ORDERS WITHIN NORMAL DELIVERY TIME.
PLEASE ALLOW US ADDITIONAL 2-3 DAYS FOR THE DELIVERIES. WE APOLOGY FOR ANY INCONVENIENCES.
We send our items via Australia Post (www.auspost.com.au).
When you order has been dispatched, we’ll send you a Shipping confirmation email with a link to our delivery service’s website and a tracking number.
Please note that it may take up to a day for the tracking number to be properly entered and displayed on our delivery service’s system.
No, we do not ship to PO boxes.
Please click here and enter your Australia Post tracking number to track the location of your order and see the estimated delivery date.
If you have not provided Authority To Leave, you will receive a “Attempted Delivery” card, and the parcel will be transferred to the nearest post office for collection within 10 business days before being returned to sender.
All online orders are fulfilled from our Northam, Western Australia store. Once your order has been sent are unable to make changes, though you may be able to update your address directly with Australia Post.
Please login to your MyPost Account. If you have received your Australia Post tracking number please click here to view your delivery options with Australia Post.
If you enter an incorrect address during checkout, Fox and Hen Handmade Crafts is not liable for any delay or if the item does not arrive to you.
Where an incorrect address is entered, parcels are usually returned to sender.
We will make every effort upon the parcel being returned to us to re-label and re-dispatch, however Fox and Hen Handmade Crafts cannot be accountable for any delays which are incurred during the transit/delivery period.
Please note there may be an added delivery charge to resend your item(s) to the correct address.
Authority to Leave (“ATL”) gives permission for our couriers to leave your online order without obtaining a signature.
The benefit of delivering parcels with ATL is that the parcel will almost always be delivered on the first attempt.
This means you won’t have to arrange redelivery or collect your parcel from a local collection point.
However, please note that Fox & Hen Handmade Crafts holds no responsibility for goods left unattended at a delivery address when parcel is marked with ATL.
Please click here and login into your MyPost account to request a Safe Drop for your parcel.
Australia Post offer a “Safe Drop” feature which gives the deliverer authority to leave your parcel unattended in a safe place without obtaining a signature.
If you have given Australia Post permission to Safe Drop any previous deliveries, this information is saved in your Australia Post account for all future deliveries.
You are required to update your preferences in your Australia Post account prior to ordering if you do not wish for your Fox & Hen Handmade Crafts order to be left unattended.
Please note that Fox & Hen Handmade Crafts holds no responsibility for parcels left with Safe Drop.
We do our best to respond within 2-5 business days, but sometimes we might get a little backed up and it may take a bit longer.
We apologise in advance if we keep you waiting.
Accept all major debit and credit cards from customers in every country.
The foxhen.com.au website is protected with an antivirus, firewall by it’s hosting provider.
The website is secured with a 256 Bit Encryption SSL Certificate to help protect user data.
The payment processor has it’s own security and encryption to protect your online payments on our website.
Our website adheres to the PSD2 regulation which requires Strong Customer Authentication (SCA) for online payments.
An order can be placed through our online store by choosing a product and adding it to your shopping cart (top right of the screen.)
Once completed, click the checkout button and complete the information, choose your postage destination and then make the payment to finish the order.
Yes, you can create an account once an item is placed in the shopping cart.
Please visit our contact us page.
Please contact us.
If you have received a tracking code from one of our emails, you can track your order by visiting the Australia Post website.
Please read section 6 in our Terms and Conditions.
After the design approval it can take approximately 7 days for your item to be created.
You have up to 3 revisions for your custom design and then you’ll be quoted for any additional changes.